Reasonable Accommodation and Drug Free Workplace policy, Find available Technical Support and Customer Support roles, Learn about Apple Store Technical Support roles, Learn about inclusion and diversity at Apple, Learn more about your EEO rights as an applicant. Apple is a drug-free workplace. Salary estimated from 68 employees, users, and past and present job advertisements on Indeed in the past 12 months. Over the years, Ive built great relationships with many of our regular customers. Drawing on his strengths as a natural teacher, hes found success in leading Today at Apple sessions in the store as well as virtual sessions online. Apple specialists are responsible for providing support and assistance to Apple customers. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Truth is, I feel great, too. Apple is an equal opportunity employer that is committed to inclusion and diversity. an. Caso continue recebendo esta mensagem, At Apple, were not all the same. Apple participates in the E-Verify program in certain locations as required by law. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. You can set the standard for Apples unique style of service through words and action. You maintain composure and customer focus while troubleshooting and solving issues. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. This includes knowing the features of the product, how it works and how it can benefit the customer. By helping Apple maintain strong relationships with customers, you are instrumental to our success. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Technical Specialist Job Description - Betterteam Ehsan, Engineering Manager Learn about working in Hardware The employment of computer hardware specialists is expected to grow at an average rate over the next decade. per informarci del problema. Some may also become certified in specific Apple products, such as the iPhone or iPad, and become experts in those areas. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. Thats why we offer a wide range of benefits for all our full-time and part-time team members. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de As mobile devices become more complex, technicians will be needed to repair and maintain them. I understand theyve got their photos, home videos, documents, and music on their devices. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Technical Expert Atos - New York, NY Performs troubleshooting and diagnosis of iOS and macOS devices Performed fast-paced hardware repair with high accuracy Quickly establishes rapport and provides recommendations Mentors teammates on new products and strategies Creates highly detailed documentation of issues You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Programming of database, filter and batch. As part of this group, you could work on our industry-leading support website, our support app, customer community forums, or social media. The entire store team benefits from your commitment to providing the best care for customers. ein Mensch und keine Maschine sind. Areas of work include Hardware Engineering, Planning, Procurement, Service Channel Management, Program Management, Systems Management, Business Intelligence Analysis, Instructional Design, Training, and Technical Content Production. Your communication skills can also help you to troubleshoot technical issues with clients and provide them with the information they need to understand the problem and find a solution. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. United States Department of Labor. Learn more (Opens in a new window) . At Apple, the learning never ends, and team members continually support each other. If you love to learn and grow, theres no limit to the possibilities youll find in Apple Retail. We offer the support youll need to thrive in whichever path you choosehere. Providing technical support to customers who have questions about their device or its applications, Installing software updates on devices and helping customers set up new phones for the first time, Repairing broken screens, cracked cases, water damage, and other technical problems with iPhones and iPads, Performing diagnostic testing to identify and resolve issues with devices that are malfunctioning, Providing training to customers on how to use their new device, Analyzing data from customer surveys to identify product trends and areas for improvement, Recommending new phone models based on customers needs and preferences, Providing technical support for Mac computers, including troubleshooting problems with software or hardware, Performing preventative maintenance on devices to ensure proper functioning, Understand and embrace the Apple Specialist role as an expert in all things Apple, Proactively seek out customers in need of assistance and provide them with world-class service, Understand customer needs and recommend the right products and solutions to meet those needs, Stay up-to-date on Apple products, accessories, software, and services, Help customers get more out of their Apple products by providing training and support, Answer questions about AppleCare plans and coverage, Promote and sell AppleCare plans when appropriate, Follow all company policies and procedures, Provide feedback to management regarding product needs and suggestions for improving the customer experience, Proven track record of meeting sales goals, Excellent communication, interpersonal, and problem-solving skills, Ability to work independently and as part of a team, Flexible availability, including evenings and weekends. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. With that in mind, Carissa is focused on providing career opportunities for more people than ever. Lead teams, provide supportive feedback, and ensure both your team members and your customers have a valued experience. About 57% of technical specialists have a bachelor's degree. excuses voor het ongemak. We will work with applicants to make any reasonable accommodations. They will also be responsible for staying up-to-date on the latest Apple products and technologies, and for keeping our inventory stocked and organized. You thrive in a fast-paced environment, but always make time for meaningful connections. Use your creativity or technical skills to help others bring their interests to life. ein Mensch und keine Maschine sind. Maintains system functionality by testing computer components. My managers saw something in me, saw that I had the potential to contribute as a leader at some point, so they nurtured that side of me. You always meet, and at times exceed, your established performance goals. Apple is an equal opportunity employer that is committed to inclusion and diversity. Theres the general support we all get to help us develop our careers, but the leaders here also work with your specific interests and talents. Multimedia Specialist. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. What Does A Technical Specialist Do - Zippia They also use problem-solving skills to troubleshoot issues with software and hardware. Discover customers needs, then follow up with the right solutions. Be part of the team focused on delivering world-class hardware service through the Apple Store, Apple Authorized Service Providers, and Apple Repair Centers. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. Related: Apple Specialist Interview Questions and Answers. Required setup of server and network. Technical Specialists may be required to travel to customer sites. Si continas recibiendo este mensaje, infrmanos del problema om ons te informeren over dit probleem. Ci real person. You will work closely with the Engineering teams to diagnose and solve pipeline, workflow, and other technical issues. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. Please enable Cookies and reload the page. Apple. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Retail Tech Support - Jobs at Apple - Apple (AU)
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